Frequently Asked Questions

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We offer a 14-day return policy for all unused as new items. Please see our Returns Policy here for instructions on how to initiate a return.

We accept all major credit cards, Google Pay, and Apple Pay.

Yes, we offer free shipping on all orders over £50 within mainland UK.

We offer stylish gift packaging options on all our products. Simply select the 'Make it a Gift' Add On on the product page, before adding a product to your cart. Please note  this includes one gift box per order - for example, if you place 3x Curve tumblers into your cart with the gift box add on, you will receive all three tumblers in one box. If you are ordering one of our ready-made Gift Boxes, you'll automatically get gift packaging.

Our delightful gift boxes are made using recycled cardboard kraft boxes, recycled zigzag paper filling, dark blue acid-free tissue paper lining, and are tied with ribbon and an Erskine gift tag with space for you to write your own message. Dried flowers are added subject to availability.

Our gift boxes are shipped in additional recycled cardboard packaging for added protection. Most of our packaging is recyclable. 

Sure thing. Our Sip and Slide lids are made from BPA free plastic with a silicone seal and magnetic sliding cover. They are leak- and spill-resistant - ideal for taking walking or driving, and keeping the heat in. 

We do not recommend upturning your tumbler completely with liquids inside, as these lids will not prevent all leaks or spills. This is particularly the case if you have hot liquids and the sliding lid is shut - the pressure in the tumbler will release the silicone seal. This is the case with all similar lids on the market. 

If you need a leak-proof bottle, check out our Sipster and Vessel Flasks.

Our Insulated Drinkware range is made from food-grade stainless steel, powder coating (on colour options) and BPA free plastic lids with silicone seals. Our Sip n Slide lids contain a small magnet. 

We recommend hand washing to ensure durability, using mild soapy warm water, and drying thoroughly - though they are dishwasher safe on the top tray. Please do not place in the freezer or microwave. We supply replacement lids if your current one goes wandering!