Privacy Policy

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This Privacy Policy (the ‘Policy’) sets out how Erskine Outdoor uses and protects your personal information. We are committed to ensuring that your privacy is protected and that such information is only used in accordance with this Policy. 

This Policy is effective as of 1 December 2023. Erskine Outdoor may update this Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons, by posting a change notice to this page.

What information do we collect?

We may collect the following information from you: 

• Name, billing address, shipping address, payment information, email address, and phone number
• Information about your web browser, IP address, time zone, cookies that are installed on your device, your browsing history on our website and your purchase history with us
• Your marketing communication preferences.

How do we collect your information?

We may collect the following information from you the following ways:  

• When you use our website, fill in forms, place orders
• When you correspond with us by post, email, phone or otherwise
• Using Cookies enabled on our website 
• To the extent permitted by law, we may receive additional information about you (such as demographic data or fraud detection information) from third party service providers.

What do we do with this information?

In general terms we collect this information to understand your needs and to continually improve our service and offering to our customers. 

More specifically, we may use this information to: 

• Fulfil orders placed (eg processing your payment information and arranging shipping to your address) 
• Ensure performance of the contract between you and us to provide our products or services
• Perform customer services and customer resolution tasks
• Communicate with you, whether about a specific order or with promotional materials (in line with your preferences shared with us)
• Screen for potential risk and fraud
• Maintain our internal records 
• Improve and optimise our website by using analytics about how our customers browse and interact with the website
• Analyse the success of any marketing campaigns.

Sharing Your Personal Information

Erskine Outdoor works with various businesses so we can provide the best possible service and high quality products. Below are some examples are who we might share your information with, and why:

• Delivery partners - to deliver items you have ordered
• Payment processing partners - we work with trusted third party payment processing partners to securely process your payment
• GoDaddy - we use GoDaddy to power our online store and we may share your personal information in order for GoDaddy to provide services to us such as system hosting, management, and support; data analysis; facilitation of advertisements; data backup; data security and storage services (read how GoDaddy uses your Personal Information here)
• Google Analytics - we use Google Analytics to help us understand how our customers use the Site for improvement. Google Analytics collects information anonymously. Read how Google uses your Personal Information. We also may use this information to provide you with targeted advertisements or marketing communications we believe may be of interest to you
• To other parties as required by law, or to otherwise protect our rights.
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We will never use your personal data to advertise, promote, or market third-party goods or services to you unless it is conjunction with an offer or promotion from Erskine Outdoor. Additionally, we will not license or publish any of your personal data. We do not and will not sell any personal data to third parties for their own commercial use.

Cookies 

Cookies are text files with small pieces of data that are used to identify your computer as you use a network. Some cookies are used to identify a user and improve their web browsing experience such as gathering information about your preferences, likes and dislikes. However, these cookies are anonymous and do not identify personal details of an individual such as name, address or credit card details. The only way we would obtain such personal information from you is where you opt to provide such information to us. 

We use cookies to track users on our website and to improve user experience, including  to identify pages being used and numbers of users visiting various parts of our website, which in turn helps us to analyse web traffic, improve our user experience pathways and tailor our pages to our customer’s needs. We may use cookies to recognise you on our website and remember your preferences, such as location and language. 

We may use cookies (including third party cookies) in relation to any paid advertising activities, including collecting information about users on our website such as content viewed, pages visited, links followed and information about your browser and IP address. We may share some aspects of this data with third parties for advertising purposes. Again, these third party cookies assist us in analysing the performance of our advertising activities and improving our user experience. 

You can opt out of accepting cookies on your browser. If you choose to remove cookies, you may not experience the full benefits of our website and its functions. For more information, visit www.allaboutcookies.org. 

Your Data Protection Rights

Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data held by us
• The right to rectification – You have the right to ask us to correct inaccurate or incomplete personal information concerning you 
• The right to erasure – You have the right to request that Erskine Outdoor erase your personal data, under certain conditions
• The right to restrict processing – You have the right to request that Erskine Outdoor restrict the processing of your personal data, under certain conditions
• The right to object to processing – You have the right to object to Erskine Outdoor processing of your personal data, under certain conditions
• The right to data portability – You have the right to request that Erskine Outdoor transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@erskineoutdoor.com or using the Contact Us form on our website.

Contact Us

For more information about this Policy or our privacy practices you can contact us by email at hello@erskineoutdoor.com or using the Contact Us form on our website.